a bed with a bird cage

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Frequently Asked Questions

Looking for more information about our hotel? Find answers to some of our most commonly asked questions below. If you need help with anything else, please don’t hesitate to contact us.


How can I make a reservation?

Reservations for The Boathouse Waterfront Hotel can be made by telephone or online.

How will I be charged?

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check, and gift certificates issued by The Boathouse Waterfront Hotel and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking.

What is the cancellation policy?

We are a small Kennebunkport hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, please refer to the following schedule here.

We require a minimum of 7 days’ notice to receive a refund of your deposit, less a $50 administration fee. Please note, guests are always welcome to send a friend or family member to take their place as a guest of The Boathouse Waterfront Hotel.

When are check-in and check-out?

Check-in is guaranteed by 3:00 PM. Our team is available 24-hours a day and can assist with overnight arrivals. Check-out time is prior to 11:00 am.

Are there any hotel fees?

A resort fee of $25 per night, 9% Maine State Sales Tax, 2% Destination Fee, and a 1% Community Impact Fee are applied to all room reservations.

  • Our Destination Fee is collected to fund the promotion of Kennebunkport as a destination, support the growth of attractions and events in the area, and to sustain other tourism development initiatives.
  • The Kennebunkport Resort Collection is committed to keeping the Kennebunks a welcoming locale and building up our community through charitable and service initiatives. Our focuses are affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.
Is smoking allowed?

The Boathouse Waterfront Hotel is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.